Refund Policy — EditImageText

Failed edit: automatic credit return

If a generation fails because of a technical error, times out or produces no image, its reserved credit is returned automatically once the server confirms the failure. Returned credits are restored to your account balance; this does not refund your payment. If your balance does not update, contact support with the edit identifier and account email.

Completed images

A completed generation uses one credit. Disliking the wording, font or visual result does not by itself qualify for a credit return or payment refund. Review your selection and replacement text before generating. Billing errors and remedies required by applicable law remain covered.

Payment refund requests

You may request a full refund within 14 days of purchase if none of the credits from that pack have been used. We verify the order and credit usage before issuing the refund. We generally do not offer partial refunds for a pack that has been used.

If you believe a payment was duplicated or charged incorrectly, contact us for review. The 14-day window and unused-pack condition do not limit mandatory consumer rights or refunds required by applicable law or the payment provider.

Email support@editimagetext.app with your account email and order number. Do not send passwords or payment card details.

Processing

Payment refunds and adjustments to the corresponding purchased credits are handled manually. Approved refunds are returned through the original payment service, PayPal or Waffo Pancake, to the original payment method where supported. Credits covered by a payment refund are removed from your balance. Arrival time depends on the payment provider and your bank.

Contact

See the contact page for refund or billing support.